1. Scope

This notice explains how the product information, descriptions and images presented on the Gitana Winery website should be interpreted.

The website includes an international presentation section and an online store that accepts orders for delivery exclusively within Switzerland. The presentation of a wine on the international website does not mean that it can be purchased online or delivered to every country.

2. Essential product information

For products offered for sale through the Swiss online store, the applicable essential information must be available before the order is completed. Depending on the product and batch, this may include:

• the brand name and the corresponding product designation;
• the category, range or collection;
• the grape variety or varieties, where declared;
• the vintage, where applicable and declared;
• the country of production and relevant information concerning origin;
• the producer and/or the entity responsible for placing the product on the market;
• the nominal quantity;
• the alcohol content expressed as % vol.;
• allergens that must be declared, including sulphites where they exceed the applicable legal threshold;
• the price in CHF, including taxes, and the applicable delivery charges;
• any special storage or conditions of use, where required;
• any other information required for the relevant product and market.

The information must be verified for each product and for the batch actually offered for sale. It should not be assumed that all wines have the same composition, alcohol content, vintage, allergens or presentation requirements.

3. Labels, packaging and online information

We make reasonable efforts to ensure that the information provided online corresponds to the product offered. Labels, capsules, boxes and other graphic elements may be updated, and images may show an earlier version of the packaging.

A purely visual difference that does not alter the identity or essential characteristics of the product does not necessarily mean that a different product has been delivered. This clarification does not, however, permit the wine, vintage, volume, alcohol content, declared composition or any other characteristic relevant to the customer's choice to be substituted without notice.

If the online information and the label on the product received conflict in respect of an essential characteristic, the customer should contact us. We will not use this notice to exclude liability for mandatory information that is incorrect, omitted or misleading.

4. Vintage and batch availability

The available vintage may vary over time and between markets. Where the vintage is a characteristic of the product ordered, the available year must be stated before purchase, and the customer must receive the vintage ordered or expressly agree to any substitution.

A photograph showing a particular vintage does not justify the automatic delivery of a different vintage where the product page, shopping cart or order confirmation reasonably creates the expectation that the stated vintage is the one being purchased.

5. Photographs and colour reproduction

Photographs are intended to represent the products as accurately as possible. However, lighting, photographic editing and screen settings may affect the reproduction of the colour of the wine, label and packaging.

The apparent dimensions and proportions shown in images do not replace the nominal quantity stated on the product page and label.

6. Tasting notes

Tasting notes describe the sensory profile identified under particular conditions and may refer to aroma, flavour, structure, texture, acidity, tannins, body and finish.

Sensory perception varies from person to person and may be influenced by serving temperature, aeration, glassware, food pairing, storage conditions and the wine's development in the bottle.

A sensory description does not guarantee that every consumer will identify exactly the same aromas. This variability does not, however, rule out an objective fault in the wine, which may be reported in accordance with the Return, Cancellation and Refund Policy.

7. Food-pairing and serving recommendations

Food-pairing recommendations, serving temperatures and suggested occasions for consumption are general guidance. They do not constitute medical or nutritional advice, nor do they guarantee an identical experience for every person.

Alcoholic products are intended for responsible consumption by persons who meet the applicable legal age requirements.

8. Terroir and winemaking information

Information concerning vineyards, individual plots, soil, climate, harvesting, fermentation and maturation must be drawn from the wine's current technical documentation. Editorial descriptions may summarise this information but must not alter technical data or combine information relating to different products or vintages.

Winemaking techniques and maturation periods may vary between wines, ranges, batches and vintages. The website should not be interpreted as stating that the same method applies to the entire portfolio.

9. Availability and markets

The presentation of a product on the website does not guarantee that it is available at all times, in every country, store or distribution channel.

The online store delivers exclusively to addresses in Switzerland. For other markets, information about distributors and points of sale is provided for guidance and should be confirmed with the relevant local operator.

Prices, stock levels, promotions and commercial terms offered by independent distributors are determined by those distributors and may differ from those of the Swiss online store.

10. Prices, promotions and obvious errors

Prices applicable to the Swiss online store are displayed in CHF and must be presented together with all applicable taxes and mandatory charges. Delivery charges are stated before the order is finally confirmed.

In the event of an obvious technical error concerning the price, stock or product listing, we may suspend processing and contact the customer before dispatch. We will not unilaterally substitute the product or charge a different amount without the customer's agreement.

11. Updating information

We may update descriptions, photographs, technical sheets and commercial information to reflect changes in vintage, batch, packaging, availability or legal requirements.

Updates published subsequently do not retrospectively alter the essential characteristics confirmed in an order that has already been accepted.

12. Customer rights

Nothing in this notice limits the customer's rights where a product is incorrect, damaged, defective or does not conform to the essential information presented at the time of purchase.

The procedure applicable in such situations is described in the Return, Cancellation and Refund Policy and the General Terms and Conditions of Sale.

13. Contact

For questions or to report a discrepancy:

Gitana Wine House GmbH

Forchstrasse 28, 8008, Zurich

E-mail: swiss.sales@gitanawinery1953.com

Telephone: +41 78 302 99 59