1. General Information

This website, available at www.gitanawinery.com, is operated by Gitana Wine House GmbH, with its registered office at Forchstrasse 28, 8008 Zurich, registered under UID/VAT No. CHE-423.575.897, hereinafter referred to as “Gitana Winery”, “we”, “us” or the “Website operator”.

Contact details:

Email: swiss.sales@gitanawinery1953.com

Telephone: +41 78 251 15 77

Postal address: Forchstrasse 28, 8008 Zurich, Switzerland

By accessing and using the Website, you confirm that you have read and understood these Terms of Use and agree to comply with them. If you do not agree with their provisions, please do not use the Website.

2. Purpose of the Website

The Website presents the activities of Gitana Winery and the Dulgher family, the wine estate, vineyards, winemaking process, wine collections, points of sale and the company’s contact details.

The Website’s general content is provided for informational and presentation purposes. Accessing the Website does not, in itself, create a contract between the user and Gitana Winery.

The online shop is intended exclusively for customers and deliveries in Switzerland. Orders placed through the shop are governed separately by the General Terms and Conditions of Sale for Switzerland, which are available before an order is completed.

The online shop does not accept or deliver orders to addresses outside Switzerland.

3. Age Requirements and Responsible Consumption

The Website contains information about alcoholic beverages and is intended for persons who have reached the legal age applicable to accessing such information and, where relevant, to purchasing and consuming alcoholic beverages in the country in which they are located.

By accessing the Website and confirming your age, you declare that you meet the applicable legal requirements.

The products presented on the Website are intended solely for responsible consumption by adults. Gitana Winery does not encourage excessive consumption, alcohol consumption by minors, driving under the influence of alcohol, or any use contrary to the law.

Age confirmation upon entering the Website does not replace any age verification that may be required when products are ordered from or delivered by the Swiss shop.

4. Permitted Use of the Website

You may use the Website for personal, informational and non-commercial purposes, in compliance with applicable law and these Terms.

The following are prohibited:

• using the Website for unlawful, fraudulent or abusive purposes;
• attempting to gain unauthorised access to the Website, servers, accounts or IT systems;
• introducing or transmitting viruses, malware or other elements that may affect the operation of the Website;
• copying, systematic reproduction, republication or commercial exploitation of content without authorisation;
• removing notices concerning copyright, trademarks or the source of materials;
• automated collection of data from the Website through scraping, crawling or similar means, except for lawful indexing by search engines;
• using content in a manner that may harm the image, reputation or rights of Gitana Winery or any third party.

We reserve the right to restrict access to the Website where we have reasonable grounds to believe that it is being used abusively or in breach of these Terms.

5. Intellectual Property

Unless otherwise stated, the Website and its content—including names, trademarks, logos, texts, stories, photographs, videos, illustrations, graphic elements, design, maps, product sheets and databases—belong to Gitana Winery, its affiliated entities or partners that have authorised their use.

These materials are protected by applicable copyright, trademark and other intellectual property laws. Copyright protection generally arises automatically when a work is created, and the online use of texts and images requires the rights holder’s authorisation unless a statutory exception applies.

Accessing the Website does not transfer to the user any rights in its content.

Materials may be downloaded or shared only for personal, non-commercial use, provided that the source and rights notices are retained. Any commercial use, modification, republication, reproduction or inclusion in other materials requires the prior written consent of the rights holder.

Requests concerning the use of materials may be sent to [email address].

6. Information About Wines

We make reasonable efforts to ensure that information about the wines is accurate and up to date. However:

• the available vintage may vary;
• labels, packaging and graphic elements may be updated;
• product colours may appear differently depending on the screen and device settings;
• tasting notes and food-pairing recommendations describe sensory perceptions and general suggestions, which may vary from one person to another;
• product availability may vary by market and distributor.

Photographs are for presentation purposes. For any purchased product, the relevant information is that shown on the label and packaging of the product concerned, together with the information displayed in the shop before the order is completed.

Nothing in this section limits the consumer’s statutory rights or excludes liability for mandatory information that is incorrect or omitted.

7. Product Availability and Points of Sale

The presentation of a wine on the Website does not guarantee its availability in every country, shop or period.

Information about distributors and points of sale is provided for guidance. Prices, stock levels, opening hours and the commercial terms of independent distributors are determined by them and should be confirmed directly with the relevant point of sale.

Unless expressly stated otherwise, distributors and local shops are not authorised to assume obligations on behalf of Gitana Winery.

8. Links to External Websites

The Website may contain links to websites, shops, social media platforms or services operated by third parties.

These links are provided for information and ease of access. Gitana Winery does not control or guarantee the content, security, availability or policies of those websites.

Access to external services is at the user’s own risk and is subject to the terms and policies established by the relevant operators.

9. Forms and Communications

Users may contact Gitana Winery through the forms available on the Website, including for general enquiries, visits, collaborations, distribution or export.

By submitting an enquiry, you confirm that the information provided is accurate and that you are entitled to communicate it.

Submitting a form does not guarantee acceptance of a request, the establishment of a collaboration, the granting of distribution rights or the reservation of a service. Any commitment will be confirmed separately in writing by an authorised person.

The processing of personal data submitted through forms is described in the Privacy Policy.

10. Operation of the Website and Limitation of Liability

We make reasonable efforts to keep the Website available, secure and up to date. However, we cannot guarantee that the Website will operate continuously, without interruption or without errors.

We may temporarily suspend access for maintenance, updates, security purposes or for reasons beyond our control.

To the extent permitted by law, Gitana Winery is not liable for loss or damage arising exclusively from:

• temporary unavailability of the Website;
• incompatibility of the Website with certain devices or software;
• improper use of the Website;
• the content or operation of external services;
• decisions made solely on the basis of general presentation information.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

11. Data Protection and Cookies

The processing of personal data through the Website is described in the Privacy Policy.

Information about cookies, analytics tools and similar technologies is available in the Cookie Policy. Where required by law, non-essential technologies are activated only after the user has expressed their choice.

12. Changes to the Website and These Terms

We may update the Website and these Terms to reflect changes to services, functionality, legislation or operating practices.

The applicable version is the version published on the Website together with the date of its latest update. Changes apply to use after their publication and do not retroactively modify contracts or orders already concluded.

In the event of material changes, we may display a prominent notice on the Website.

13. Severability

If any provision is found to be invalid, unlawful or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

A failure to exercise a right immediately does not constitute a waiver of that right.

14. Governing Law and Dispute Resolution

These Terms are governed by Swiss law, without prejudice to any mandatory rights available to users under applicable law.

We will first attempt to resolve any dispute amicably. Please contact us at swiss.sales@gitanawinery1953.com.

If an amicable solution cannot be reached, disputes will be resolved by the competent courts in accordance with applicable law. This clause does not limit a consumer’s right to apply to any court or protection mechanism guaranteed by mandatory rules.

15. Contact

For questions concerning the Website or these Terms of Use, you may contact us at:

Gitana Wine House GmbH

Address: Forchstrasse 28, 8008 Zurich, Switzerland

Telephone: +41 78 251 15 77

Email: swiss.sales@gitanawinery1953.com